The main objective of the UAE Digital Government Strategy 2025 is to create a broad cross-sectoral government commitment and buy-in for embedding the digital aspects into overall government strategies. It is drafted on the 8 dimensions of leaving no one behind (Inclusive by default), resilient, fit for the digital age, user-driven, digital by design, data-driven, open by default and proactiveness.
The UAE’s National Digital Government Strategy is drafted on eight dimensions. The dimensions were aimed to leverage The OECD Digital Government Policy Framework and were tailored to fit the UAE’s developmental plan in the post pandemic era. The eight dimensions are:
Below is a brief description of the dimensions.
Leaving no one behind (Inclusive by default)
This can be achieved by:
Resilient
This involves leveraging the emerging technologies to build capabilities in anticipation of disasters and crises to be able to respond to them proactively, and adopting more resilient government operations and core capabilities.
Fit for the digital age
This involves promoting cross-sectoral and inter-ministerial co-ordination and collaboration, setting national priorities and engaging relevant stakeholders in pursuing the UAE’s digital agenda.
User-driven
This dimension recommends governments to be more user-driven, highlighting the notion of engagement by default. It advises keeping people’ needs and convenience at the centre of shaping processes, services and policies and adopting inclusive mechanisms.
Digital by design
This dimension is about establishing clear organisational leadership along with effective co-ordination and enforcement mechanisms to ensure digital by default practices. All policy processes must be embedded with ‘digital’ as a mandatory, by design, transformative element. Furthermore, ongoing experimentation plays a vital role in this dimension by facilitating the creation of controlled and flexible testing environments. These environments allow regulators, the private sector, innovators, and business leaders to collaborate and co-create legislation that aligns with the rapid pace of innovation. Read about the regulatory sandboxes in the UAE.
Data-driven
Under this dimension, a digital government governs data as a key strategic asset in generating public value through applying it in the planning, delivering and monitoring of public policies, and adopts rules and ethical principles for their trustworthy and safe reuse.
Open by default
Open by default means making government data and policy-making processes (including algorithms) available for the public to engage with.
Proactiveness
This dimension is about the ability of governments and civil servants to anticipate people’s needs and respond to them rapidly enough, so that users do not have to engage with the cumbersome process of data and service delivery. By utilizing a seamless Single Sign-On system with the UAE National Digital ID – UAE PASS and adopting a life cycle approach and once only policy, the need for users to apply for services or submit supporting documents is eliminated. Instead, users receive automatic notifications of tailored proactive services. This simplifies service delivery and improves the user experience by removing unnecessary bureaucratic obstacles.
The main objective of the UAE digital strategy is to create a broad cross-sectoral government commitment and buy-in for embedding the digital aspects into overall government strategies. This is crucial to ensure that the UAE Government is digital by design and that all capacities, structures and opportunities are integrated on a national level and aligned with the UAE’s strategic digital government vision. The following are the objectives and priorities of the strategy:
Unified Digital Platform
Shared Digital Enablers
Digital Infrastructure & Services
Digital Engagement
Digital Capacity
Laws, Policies & Standards
|
Main indicator |
Sub indicator |
Target by 2025 |
|
Public satisfaction |
Citizen satisfaction towards digital government Services |
90% (Very satisfied) |
|
Businesses satisfaction towards digital government services |
||
|
Complete digital transformation |
Percentage of services listed on the unified digital platform |
90% |
|
Percentage of services digitised (end-to-end) |
100% |
|
|
Services that require personal verification offer a digital option |
100% |
|
|
Services that require a manual signature offer a digital option |
100% |
|
|
Digital capabilities |
Number of workforce in the federal government trained on digital government capabilities and standards |
100% |
|
Number of federal government workforce that has basic digital knowledge |
100% |
|
|
The number of workforce in the federal government trained in modern technologies (such as blockchain, artificial intelligence, bot processing, etc.) |
10% |
|
|
Digital adoption |
Percentage of transactions completed digitally end to end |
85% |
إشراف القادة على جهود التحول الرقمي،والشاركة والتحفير، وبناء الالتزام، وتعبءة الموارد لضمان تنفيذ الاستراتيجية الرقمية بنجاح.
تساعد الخطط الاستراتيجية على تنفيذ أجندة التحول الرقمي. يجب أن تحتوي استراتيجية التحول الرقمي على الإجراءات الواجب اتخاذها لمتابعة أهداف التحول الرقمي.
يجب مواءمة الحوكمة الرشيدة مع الأهداف الاستراتيجية والأطر القانونية للأعمال.
ويتضمن التشريعات واللوائح الإدارية والأدلة الإرشادية والمعايير التي يجب على الإدارة أو المؤسسة الالتزام بها عند تحويل الخدمات الرقمية.
التقنيات الناشئة التي تساهم بشكل مباشر وغير مباشر في تقديم البرامج والخدمات من خلال المنصات الرقمية.
مع تزايد حجم الخدمات الرقمية ، يعد الأمن السيبراني رافدا هاما جدا للحكومة الرقمية، ويتعين زيادة آليات الأمان لضمان حماية المعلومات الحساسة ، والخصوصية للمواطنين.
توفر التقنيات الناشئة والتوجهات الجديدة فرصا واعدة للحكومات لتحويل خدماتها الرقمية، وتحقيق تقدم بارز في كسب رضا مواطنيها.
وهي عناصر خاصة بكل وزارة أو جهة حكومية ، وتعكس بعض الوظائف الأساسية ، بالإضافة إلى أهم المعلومات والخدمات المقدمة رقميا.
Each dimension has a set of sub-dimensions that guide enabling actions that each government entity might take to increase their maturity along each dimension. Each sub-dimension has a set of specific items to be used by each UAE government entity to determine their level of maturity for each sub-dimension and dimension.
The five levels of maturity range from Level 1 representing a very low level of maturity to level 5 representing a very high level of maturity. The assessment responses provide an outline for a roadmap for a successful digital government transformation.
|
Maturity Level |
Sub Indicator |
|
1 |
Very low level of maturity |
|
2 |
Low level of maturity |
|
3 |
Average level of maturity |
|
4 |
High level of maturity |
|
5 |
Very high level of maturity |
The objective is 100 per cent - very high level of maturity for all UAE government entities on both federal and local levels by 2025.
The National Digital Government Strategy is committed to achieving the United Nations’ Sustainable Development Goals (SDGs) 2030. While the strategy aims to bridge digital divide, it brings the UAE closer to achieving the SDG of reducing inequality. In addition, it aims to maintain the UAE as a safe, stable and peaceful society. The UAE’s justice system is one of the most stable and developed. It has various laws to maintain justice and safety of the Emiratis and the various communities living there, thereby, aiding in achieving the SDG of peace, justice and strong institutions.
The National Digital Government Strategy is aligned with following national strategies:
Implementation of the Standard will enable UAE government and private sector entities to:
Digital Participation Strategy - It aims to foster public participation in governance by building a consultative ecosystem where the people are able to share their ideas, thoughts and recommendations with government entities. The entire ecosystem rests on the principles of inclusion, ensuring a deeper involvement of all segments of society equally in charting the UAE’s future. Read more about key objectives and strategic capabilities of the Digital Participation Strategy.
The National Digital Government Strategy is aligned with the strategies of the local governments. Abu Dhabi Digital Transformation Strategy aims to make the emirate a leading proponent and key driver of its digital future. Abu Dhabi Digital Authority’s top priorities are focused on government services and solutions, data and applied technologies, governance and ecosystem enablement.
Meanwhile, Smart Dubai 2021 Strategy has six strategic objectives. They are:
Smart Dubai 2021 Strategy is supported by:
Ajman Digital Masterplan 2017-2022 provides a roadmap for a comprehensive digital transformation of Ajman Government services over five years. The five strategic goals of the plan are to:
Umm Al Quwain Vision 2021 focuses on providing high-quality living standards for a cohesive society. One of the five main pillars of the Vision is an innovative government. Government of Umm Al Quwain aims to implement comprehensive structural development through programmes and initiatives which support customers’ happiness and satisfaction by offering excellent comprehensive services and accelerating transformation towards eGovernment.
Once only policy
Under the ‘Once only’ policy, users or consumers of Abu Dhabi Government’s services will be relieved from submitting supporting documents every time they apply for a service. To benefit from this policy, users will submit their documents only once via the portal of Abu Dhabi Government. This data will be saved and shared with government entities and companies via the Abu Dhabi Connect Platform, which is the only digital platform to provide and share digital information with government entities and companies.
The ‘Once only’ policy will facilitate transactions by:
Once only is the first policy of its kind in the region to enhance government’s digital transformation.
Read about the regulatory sandboxes in the UAE.
29 Oct 2024
